1. Definitions

For the purposes of these Terms of Service ("Terms"):

• Tech86, we: the company operating tech86.com.br and providing the Services described in these Terms.
• Client, you: the individual or company contracting the Services, and anyone acting on your behalf, such as collaborators, resold clients and end users you enable.
• Services: web hosting, reseller hosting, virtual private servers (VPS), cloud, streaming, domains, backup, cybersecurity and software engineering services contracted by you, in any plan or cycle.
• Client Panel: the logged-in area where you manage services, invoices, tickets and registration data.
• Client Content: all data, files, sites, applications, e-mail, databases and material you upload, host or transmit through the Services.
• Infrastructure: the datacenters, networks and cloud platforms contracted by Tech86 to operate the Services, managed by infrastructure providers under our commercial agreements.

2. Acceptance and scope

Contracting, using or renewing any Service implies full acceptance of these Terms. The relationship is governed by this document set:

1. These Terms of Service.
2. The Privacy Policy, describing personal data processing.
3. The service-line specific conditions described in sections 9 and 11.
4. Proposals, contracts and signed scopes for engineering services, which prevail over these Terms where they diverge.

If you do not agree with the Terms, do not contract or use the Services. Reseller clients are responsible for ensuring their own clients know and comply with the applicable obligations of these Terms.

3. Services and per-line conditions

Each service line has its own operating conditions, described in section 9:

Service line	Specific conditions
AMD Brazil VPS, AMD Windows VPS, trader, semi-dedicated and outlet	Section 9.1
Audio and video streaming, including streaming resellers	Section 9.2
cPanel hosting and hosting resellers	Section 9.3
International lines: cloud servers, web hosting, WordPress, WooCommerce, Magento, international VPS and Node.js	Section 9.4
Intel Windows VPS	Section 9.5
Managed Cloud	Section 9.6
Managed Backup, software engineering and other services	Section 9.7

Tech86 operates the Services on its own and contracted infrastructure, maintaining agreements with datacenter and cloud providers of scale. The conditions applicable to each line are fully described in these Terms, which prevail over any third-party document in the relationship with you.

4. Contracting, account and renewal

• Order: contracting happens through the site or the Client Panel. The contract is formed upon payment confirmation.
• Account: you provide true and complete registration data and keep them updated. Inaccurate data may lead to suspension (section 13).
• Activation: Services are provisioned after payment confirmation; VPS and hosting are activated automatically and credentials are sent to the registered e-mail.
• Renewal: monthly and annual cycles renew automatically on the due date, at the current price. You can disable renewal or cancel at any time in the Client Panel.
• Access: you are responsible for your account credentials and for all acts performed through it.

5. Prices, payments and adjustments

• Currency: prices are in Brazilian reais (BRL), as displayed on the site and checkout.
• Invoicing: each cycle is invoiced in advance. Available payment methods: Pix, bank slip and card, processed through our payment means.
• Adjustments: prices may be adjusted periodically. Any change is notified with at least 30 days of advance notice, by e-mail or panel notice, and applies to cycles starting after the new price takes effect. The value of an already-paid cycle does not change.
• Price errors: an evident price display error does not obligate Tech86 to honor the value; we will contact you to confirm before provisioning.
• Non-payment: unpaid invoices subject the Service to the measures of section 13.

6. Refunds and right of withdrawal

• Right of withdrawal: you may cancel the contracting within 7 consecutive days from the start of the service, with a full refund, no justification needed, per art. 49 of the Brazilian Consumer Protection Code. Simply request through the Client Panel or our support channels.
• Exclusions: domain registration and renewal fees already processed with the responsible registry, and third-party costs already incurred and non-recoverable in service delivery, are not refundable.
• Method: the refund is processed through the same payment method used in the contracting.
• Cancellation after 7 days: open cycles are not proportionally refundable, except where a specific contract provides more favorable terms.

7. Acceptable use

Service usage must comply with Brazilian and international law. It is prohibited to use the Services, directly or indirectly, to:

• Practice illegal, fraudulent acts or acts that violate third-party rights, including intellectual property and copyright.
• Host or distribute content inciting violence, discrimination, sexual dignity crimes or exploitation of minors.
• Distribute malware, viruses, ransomware, phishing or any malicious code.
• Execute or participate in cyberattacks: denial of service (DoS/DDoS), port scanning, brute force, exploitation of vulnerabilities in third-party systems.
• Operate attack tools, botnet panels, open proxies or infrastructure dedicated to fraud.
• Cryptocurrency mining and workloads intentionally designed to exhaust resources beyond the contracted plan scope.
• Unauthorized distribution of copyright-protected content, including via P2P/torrent.
• Spam practice, per section 8.
• Compromise the security, stability or reputation of the Tech86 network, other clients or third parties.

You are fully responsible for Client Content and the applications you host. Tech86 may request clarifications, cooperate with competent authorities and apply the measures of section 13 in case of violation.

8. Anti-spam and e-mail policy

Tech86 adopts zero tolerance against spam, in any service that sends e-mail (hosting, resellers, VPS and cloud).

8.1 What is spam

• E-mail spam: unsolicited bulk message sending to people who did not consent to receive them.
• Web spam: mass comments and form submissions, pages and link schemes to manipulate search engines, abuse of sending scripts.
• Technical spam: open relays, misconfigured servers abused by third parties, infrastructure listed in blocklists due to client practice.

8.2 Mandatory sending rules

Every legitimate e-mail sending through the Services must:

1. Use lists with verifiable recipient consent (double opt-in is the recommended practice) and never purchased or outsourced lists.
2. Clearly identify the sender and the reason for contact.
3. Offer unsubscription in every message, honoring removal within 10 days.
4. Have authentication configured: SPF, DKIM and DMARC.
5. Respect volume and speed limits compatible with the contracted plan.

8.3 Graduated sanctions

Depending on severity and recidivism, Tech86 may, cumulatively or not:

1. Notify with a correction deadline.
2. Temporarily block the service e-mail sending.
3. Suspend the service until correction.
4. Terminate the contract for cause, with data deletion, and take the applicable legal measures.

Severe cases (scale, recidivism, illegal content) may dispense prior notification. Abuse reports arrive through our official support channels and are investigated.

9. Per-service-line conditions

9.1 AMD Brazil VPS (Brazil VPS, AMD Windows VPS, trader, semi-dedicated and outlet)

• Provisioning in a São Paulo datacenter, with dedicated AMD EPYC processors, NVMe and Anti-DDoS protection.
• Root/administrator access, operating system reinstallation through the panel and dedicated IP per plan.
• Installed software, security updates of system and applications, and application configurations are the Client's responsibility; Tech86 answers for the infrastructure, network and hypervisor.
• VPS are not subject to shared CPU limits: the contracted vCore is dedicated.
• Use for outbound attacks, port scans and network abuse terminates the contract per section 13.

9.2 Audio and video streaming (including streaming resellers)

• Use intended for transmission of content authorized by the Client; retransmitting content without rights or third-party signal without authorization is prohibited.
• Bandwidth and simultaneous audience per plan; player and integrations are the Client's responsibility, with support material and Tech86 support.
• Streaming resellers may create child accounts within contracted resources and answer for their resold clients.
• Monthly minimum availability per section 11.

9.3 cPanel hosting and hosting resellers

• cPanel accounts and resources (disk, bandwidth, e-mail, databases) per the contracted plan.
• Shared hosting on these lines has fair CPU use: applications compromising server stability are notified for optimization or migration to VPS/cloud.
• Mailboxes without access for long periods may be removed per the platform policy, with prior notice.
• The reseller client is responsible for the content and conduct of their own clients and must pass on the obligations of these Terms, especially acceptable use and anti-spam.

9.4 International lines (cloud servers, web hosting, WordPress, WooCommerce, Magento, international VPS and Node.js)

• Provisioning on international infrastructure managed by Tech86, with resources per plan.
• Shared hosting on these lines also follows fair CPU use; VPS and cloud servers have dedicated resources.
• One-click installation tools, staging and backups available per plan.
• Availability per section 11 (international lines have no contractual SLA credit: continuous operation with reasonable efforts to minimize unavailability).

9.5 Intel Windows VPS

• Provisioning on international infrastructure with Intel processors, with a Windows Server license per plan and RDP access.
• The remaining rules of section 9.1 apply as applicable.

9.6 Managed Cloud

• Public cloud infrastructure operated under full Tech86 management: provisioning, availability, monitoring, patches and incident response.
• Management scope, maintenance windows and availability levels per the specific service contract.
• The Client keeps responsibility for applications, data and application access.

9.7 Managed Backup, software engineering and other services

• Managed Backup: protection of contracted destinations per plan; the Client's own backup remains the primary recommendation of section 12.
• Software engineering, migrations, DX and consulting: scope, deadlines and delivery per signed proposal and contract, which prevail over these Terms.

10. Resource limits and abuse

• Each plan's resources (CPU, RAM, disk, bandwidth, processes) are operational usage limits.
• Point exceedances may be tolerated at Tech86's sole discretion, when platform stability is not compromised; tolerance does not create an acquired right.
• Sustained usage above the plan generates a notification for optimization or upgrade. Without adjustment, the service may be limited or suspended per section 13.
• "Unlimited" bandwidth means no charge for bandwidth measurement, and does not waive acceptable use rules: abusive traffic (for example, outbound attacks, mass spam) violates these Terms.

11. Availability and SLA

Service line	Monthly minimum availability
AMD Brazil VPS (includes AMD Windows VPS, trader and outlet)	99.8%
Semi-dedicated server	99.9%
cPanel hosting and resellers	99.5%
Audio and video streaming	99.5%
International lines (sections 9.4 and 9.5)	Continuous operation with reasonable efforts, no contractual SLA credit
Managed Cloud	Per service contract

Considerations:

• Scheduled maintenance windows with prior notice do not count as unavailability.
• Unavailability is the service's inaccessibility due to a failure attributable to Tech86 or its infrastructure.
• Recurrent failure of the Brazilian lines' levels entitles proportional commercial treatment (credits or compensation), per current policy, upon support request.

12. Backups and data integrity

• Primary recommendation: backups are the Client's responsibility. Always keep your own updated backups of your Content.
• Backup tools are available in the panels, and managed backup services may complement protection per plan.
• Tech86 infrastructure backups have a rotating cycle and do not serve as long-term copies of Client Content.
• On-demand restoration is subject to the availability of the restore point; data deleted by the client itself may not be recoverable.

13. Suspension, termination and data deletion

13.1 Non-payment

• Unpaid invoice: service suspension after 3 days past due.
• Continued non-payment: permanent and irreversible data removal after 15 days past due.

13.2 Violation of these Terms

• Severe violations (outbound attacks, mass spam, illegal content, platform compromise): immediate suspension, without prior notice.
• Remedyable violations: notification with a correction deadline before suspension.
• Termination for cause, with data deletion, in cases of recidivism or severity.

13.3 Termination by the Client

• Cancellation at any time through the Client Panel or support channels, with reconfirmation.
• After the end of the paid cycle, data remains accessible for up to 7 days for export and migration, and is then irreversibly deleted, except for legal retention obligations.

13.4 Termination by Tech86

• For convenience: notice with 30 days of advance, with proportional refund of unused prepaid cycles when applicable.

14. Domains

• Domain registration and renewal by Tech86 happen as an intermediary with the official registries of each TLD, whose ownership rules, requirements and disputes apply to the Client.
• Automatic renewal per account configuration; non-renewed domains follow the TLD expiration cycle and may enter a redemption period with additional cost.
• Domain transfer to another provider: unlock and authorization code provided for accounts in good standing, without undue retention.

15. Intellectual property

• The Tech86 brand, site, materials and software developed and used by us are protected by law and may not be copied or reused without authorization.
• Client Content belongs to the Client. You grant Tech86 a limited license, only to operate, support and protect the contracted Services.
• You declare you hold the rights over hosted Content and guarantee it does not infringe third parties. Violation notices are handled through support channels, with removal when evidenced.

16. Limitation of liability

• Tech86 is not liable for indirect losses: lost profits, data loss, revenue, goodwill or business interruption, even when advised of the possibility.
• Tech86's total liability for any claim related to the Services is limited to the amounts actually paid by the Client in the 12 months before the event.
• Nothing here limits liability the law does not allow to exclude, such as willful misconduct and mandatory consumer protection rules.
• Lines without contractual SLA credit (section 11) are operated with reasonable availability efforts, and the Client is recommended to keep redundancies and their own backups (section 12).

17. Changes to the Terms and notifications

• These Terms may be updated; the current version, with its effective date and history, is always available on this page.
• Relevant changes are notified with at least 30 days of advance, by e-mail or panel notice.
• Contracting, renewal and continued use after a new version's effective date imply acceptance. Changes required by law or authority may take effect immediately.

18. General provisions

• Law and forum: the Services are governed by Brazilian law, and the elected forum is São Paulo, capital, state of São Paulo, Brazil.
• Severability: nullity of one clause does not invalidate the others.
• No waiver: tolerance of a violation does not imply waiver of rights.
• Assignment: the Client may not assign the contract without Tech86 authorization; Tech86 may assign in corporate operations.
• Entire agreement: these Terms, the Privacy Policy and specific contracts form the complete agreement between the parties.
• Contact: official support channels, e-mail [email protected] and the channels described on the site.