Sustainment (SRE) & Specialized N3 Support
Ensure your business continuity with a senior engineering team guarding your environment. We focus on incident prevention, root cause analysis, and 24/7 operational stability.
Reliability as a Service
Unlike a regular Help Desk, we solve complex problems.
Level 3 Support (Engineering)
Direct access to Cloud, DevOps, and Development experts capable of fixing code bugs and infrastructure failures, not just rebooting servers.
SRE & Proactive Monitoring
We monitor your service health in real-time (Golden Signals). Identifying and fixing anomalies before they impact the end user.
Incident Management & RCA
In case of failure, we act quickly to restore service and perform Root Cause Analysis (RCA) to ensure the problem never happens again.
Continuous Improvement & Patching
We keep your environment secure and updated. We apply security patches, version updates, and performance optimizations regularly.
Our Engineering Process
We follow a proven methodology that guarantees the delivery of high-impact solutions, from diagnosis to continuous optimization.
Deep Diagnosis
We dive into your environment, processes, and challenges to understand the full scenario and identify the true causes of problems.
Solution Design
We architect a robust and custom technical solution, aligned with your business goals, scalability, and security.
Implementation & Automation
We execute the plan with precision, automating processes to ensure agility, consistency, and reduction of manual errors.
Continuous Optimization
We monitor results, analyze data, and promote continuous improvements to ensure the constant evolution of your technology.
Sustainment FAQ
Understand our support model.
N1 is basic support (triage). N2 resolve known issues. N3 (Us) is pure engineering: we solve novel, complex problems requiring code or architecture changes.
Yes. We define Service Level Agreements (SLA) contractually for response and resolution times, ensuring critical incidents get top priority and immediate treatment.
Not necessarily. We work very well as an extension of your team, taking care of "health" and stability (Run), freeing your internal team to focus on new features and innovation (Build).
We cover major market technologies (AWS, Azure, Kubernetes, Linux, SQL/NoSQL Databases, Java, Node.js, etc). We perform an onboarding to learn your specific environment.